Heath WilsonAug 30, 20231 minIs Your 800 Number Hurting Your Answer Rate?Regrettably, the perception of 800 numbers has evolved over time. While they still hold value, particularly for customer service...
Heath WilsonJul 20, 20235 minHave Blood Donors Stopped Answering Your Calls?Discover reasons your blood center may be experiencing declining contact rates and what you can do about it by examining consumer...
Heath WilsonJul 11, 20237 minConnecting The Final MileThrough my research for this article, I have gained an appreciation for the remarkable technological advancements that have made the...
Heath WilsonJun 1, 20232 minDo you know if your phone numbers have negative labels?Phone numbers with negative labels like Scam Likely, Potential Spam, Spam Risk, and Fraud, have less than a 10% chance of being answered.
