Remediation Engine for Telecom Platforms

The Remediation Engine Your Platform Is Missing.

Remediation requires detailed customer profile data, structured appeals, and a way to verify that flagged numbers are actually cleared, all across analytics engines that each work differently. ClearRoute handles the entire lifecycle so your platform doesn't have to.

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How ClearRoute Works

Every analytics engine has different submission requirements, appeal processes, and response timelines. ClearRoute manages the entire remediation workflow, from detection through verified clearance, so you don't have to learn each one.

1

Detect

Flagged numbers enter ClearRoute through device cloud integration, platform API, or call log analysis. Each number is tracked independently across every analytics engine it's flagged on.

2

Submit

ClearRoute opens remediation tickets using the right method for each analytics engine, backed by detailed customer profile data that makes a case on behalf of your customer.

3

Appeal

Not every submission gets approved. When an analytics engine declines, ClearRoute escalates with additional profile data across as many as three appeal rounds, each one building a stronger case.

4

Verify

An approval from the analytics engine doesn't mean every number in the ticket was cleared. ClearRoute tracks per-number status, flags numbers that were declined or need further action, and confirms actual clearance through device cloud monitoring before marking anything resolved.

Why ClearRoute

ClearRoute isn't a monitoring tool. It's the operational layer that takes a flagged number through submission, appeals, and verified clearance, behind your brand.

What Remediation Actually Requires

Most platforms don't realize what's involved. Each analytics engine requires structured submissions, detailed customer profile data, and multi-round escalation when things get declined. It's not just submitting numbers to a portal anymore.

White-Label Ready

ClearRoute runs behind your brand. Your portal, your customer experience. We power the engine — you own the relationship. Your customers never see us.

API-First Architecture

Full REST API for customers, numbers, tickets, and use cases. Webhook callbacks for real-time status updates. Batch processing for bulk operations. Build it into your existing workflows.

Full Ticket Visibility

A ticket with 30 numbers doesn't come back with one answer. Some get cleared, some get declined, some need another round. ClearRoute tracks per-number status so your customers see exactly what's happening and why.

Every Engine Is Different

Each analytics engine has different submission methods, appeal processes, and response timelines. ClearRoute handles each one with engine-specific strategies so your team doesn't have to learn them all.

New Revenue Stream

Remediation is a service your customers need. Offer it as a premium add-on through your existing platform. Higher value per customer, recurring revenue, no remediation team required.

Built for Platforms

ClearRoute is designed to plug into your existing infrastructure. You decide how deep the integration goes.

Integration Model

Whether you're an analytics platform, CPaaS provider, or CCaaS vendor, ClearRoute fits your architecture.

REST API — Full CRUD for customers, numbers, use cases. Read-only access to tickets, appeals, and responses.
White-label portal — A branded remediation dashboard your customers log into. No 448 branding visible.
Webhooks — Real-time events for ticket status changes, number clearances, SLA warnings, and more.
Batch processing — Register up to 1,000 numbers per request. Built for platforms managing volume.

The Model

We power the engine. You own the customer. Your customers submit numbers through your platform. ClearRoute handles remediation workflows, appeal management, and verification behind the scenes. Your brand, your portal, your relationship.

Your customers get full visibility into what's happening with their numbers. You get a remediation capability without building a remediation team.

A New Approach to Flag Detection

Device clouds aren't the only way to identify flagged numbers. If your platform handles outbound calling, your call logs already contain the signal.

Call Log Analysis

ClearRoute ingests call logs from your platform and identifies flagged numbers by tracking performance across carriers.

Per-carrier answer rates — Track how each number performs on AT&T, Verizon, and T-Mobile independently. A drop on one carrier while others hold steady is a strong indicator of a flag.
Destination-level tracking — Isolate performance by the numbers being called, separating carrier-level degradation from general call pattern changes.
Automatic ticket creation — When a number's performance degrades on a specific carrier, ClearRoute opens a remediation ticket automatically.
Same remediation engine — Once a number is identified, the same engine-specific workflows, appeals, and verification process kicks in.

Who This Is For

CPaaS & CCaaS Platforms You already have the data. ClearRoute reads your call logs the way a device cloud reads handset data, identifying which numbers are flagged and on which carrier. Your customers get remediation as a value-add without requiring a separate device cloud vendor.

A simpler path to the same outcome, no device cloud required.

Let's Talk

Whether you're looking to add remediation to your platform or improve what you're doing today, we'd like to hear about your setup.

For Platforms

Looking to offer remediation through your platform? Tell us about your setup and we'll show you how ClearRoute fits.

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For Businesses

Most remediation services take your numbers and disappear. With us, you see every ticket, every response, every appeal round, and exactly why a number isn't getting cleared. No black box.

Direct Services

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Tell us about your platform and what you're looking to solve. We'll take it from there.